REMOTE AND TELEPHONE SUPPORT

Remote and Telephone Support

Get the help you need, when and where you need it. To meet the diverse needs of today’s technology users, WESTTEK provides remote IT assistance to solve your problems whether you are in the office or out and about.

IS YOUR IT SUPPORT ALWAYS ON HAND?

As technology grows more mobile and more wide-ranging, the need for support is becoming more vital. Users can find themselves in desperate need of technical assistance while they are far away from the office, teleworking from home or travelling between appointments.

What would happen to someone in your business if this happened to them? Would they receive the level of support they need? With WESTTEK’s remote and telephone support, you can always rely on fast, effective assistance from our team of experts.

SUPPORT THAT NEVER LETS YOU DOWN

Remote IT support from WESTTEK enables you to work with confidence anywhere in the world. As long as you have an internet or telephone connection, we will be able to get to work on your problem immediately, with minimal disruption to your productivity.

Compared to traditional on-site visits, WESTTEK’s remote and telephone support can save you time and money. Remote assistance comes with none of the costly overheads and time-consuming delays of on-site visits. In the case of a workplace being plunged into downtime due to an IT failure, for example, we can get on with fixing the problem straight away – bringing your business back to life in the shortest possible time.

  • 24x7 x 365 SERVER MONITORING

    Errors are detected and repaired 24x7, avoiding disrupting your
  • PROACTIVE MAINTENANCE

    Servers, PC’s and laptops are cleaned and updated every Monday night, 52 times a year.
  • IT DISASTER RECOVERY

    By planning for all potentially harmful scenarios, WESTTEK can provide IT Disaster Recovery for your IT systems.
  • MICROSOFT OFFICE 365

    Migrate your working practices to Microsoft Office 365 cloud solutions, so you can take advantage of increased flexibility and capacity.
  • YOUR BUSINESS IT ROADMAP

    Supporting your company's growth plans with a bespoke IT Roadmap to maximise your IT investment.
  • REMOTE AND TELEPHONE SUPPORT

    With the reassurance of our leading-edge remote management tools for rapid, cost-effective issue resolution.
  • BACKUP MANAGEMENT

    Continuous backup checks, repairs if needed and advice on disaster recovery regimes to suit your business.
  • DATA SECURITY

    Helping you deliver effective internal and external data security with proven AntiVirus and Firewall solutions.
  • MANAGED CONNECTIVITY

    Providing fail-over internet connectivity with the correct bandwidth to suit your business requirements.
  • HARDWARE MAINTENANCE

    Providing our highly-responsive expert on-site diagnostics and maintenance service within two hours, UK-wide.
  • HOSTED DESKTOPS

    Centrally managed desktops available from anywhere with an internet connection.
  • CLOUD BACKUP

    With multiple solutions available, there is a secure offsite backup suited to your requirements.